Before you accept them
- Use a business account, not a personal one. Both apps restrict selling goods through personal accounts.
- Read each app's current terms for restricted products. Accounts in this category can be reviewed and closed like card accounts.
- Expect fees on business accounts, lower than card rates in most cases.
- Keep another way to pay available, so one closed account does not stop your sales.
Getting payments matched to orders
App payments arrive with whatever note the buyer typed, or none at all. The fix is to give every order a short code and ask the buyer to put it in the note.
- Show the exact amount, your handle and the order code on the payment page.
- Repeat the same details in the order email.
- Match each payment by code, and check amount and name for any without one.
- Send a reminder to orders still unpaid after a day.
Tell buyers what not to write in the note. Compound names in a payment note can trigger a review of your account. The free payment memo guide gives buyers safe wording.
Risks to plan for
| Risk | How to handle it |
|---|---|
| Account review or closure | Business account, clean notes, and a second payment method |
| Buyer sends to the wrong handle | Show the handle as text the buyer can copy, not only a QR code |
| Duplicate or partial payments | Match by code and amount, and record partial payments against the order |
| Disputes | Keep the order record, tracking and lab report for each order |
How Purity handles it
Purity shows buyers the right handle, amount and order code for Cash App, Venmo, Zelle, bank transfer and crypto, matches payments that include the code, and suggests matches for the ones that do not, for you to confirm with one click.
Common questions
- Can a research store use Cash App for Business?
- Many do, but Cash App can review and close accounts in restricted categories. Read the current terms and keep another payment method.
- What should buyers write in the payment note?
- Only the order code. Never product names.