Skip to content
Purity

Start a text conversation with a client

Text any client who has a phone number on file, straight from Purity.

Updated September 24, 2026

The Texts screen in Purity, with example data
The Texts screen, with example data.

Texts are two-way. Once you start a thread, the client can reply and you will see it in the same conversation.

  1. Open Texts and click "New message".
  2. Pick a client from the list. Only clients with a phone number on file show up.
  3. Click "Open thread".
  4. Write your first message and click "Send".

If a thread with that number already exists, Purity opens it instead of starting a new one.